Help & Questions

Do you have a question? We are here to help you.

Find here the answers to the most frequently asked questions about our products, your orders and your experience with ILARIA – Italian Pleasure .

🔹 Products

Are ILARIA products pharmaceutical products?
No. ILARIA products fall under the category of intimate cosmetics and well-being.
They are not medical devices or pharmaceutical products.

Do the products comply with European standards?
Yes. All our products are designed and manufactured in Italy, declared to the French health authorities and comply with current European regulations.

Are ILARIA products safe for the skin and pleasant to taste?
Yes. Our products are dermatologically tested, silicone-free, made from plant-based raw materials and not tested on animals.
They are fragrance-free: only an aromatic note is present, partly of synthetic origin, in order to guarantee stability and safety.
Their texture and formulation allow for "kissable" use, for a soft and refined sensory experience.

However, in cases of particular sensitivity, we recommend carrying out a preliminary test and consulting a healthcare professional if in doubt.

Are ILARIA products tested on animals?
No. ILARIA is firmly committed to opposing all forms of animal testing.
Our products comply with European regulations, which prohibit cosmetic testing on animals.
Respect for living things is an integral part of our values.

🔹 Orders & Payment

What payment methods do you accept?
We accept bank cards and secure payment methods offered by Shopify.

Is the payment secure?
Yes. All transactions are fully secured through certified payment protocols.

🔹 Delivery

What are the delivery times?
Orders are usually shipped within 24 to 72 business hours.
Delivery times may vary depending on the destination.

Do you ship internationally?
Yes, we deliver to France and several European countries.

🔹 Returns & Refunds

Can I return a product?
In accordance with regulations, intimate and cosmetic products cannot be returned or refunded if they have been opened or used, for hygiene and safety reasons.

For more details, please see our Refund Policy and our General Terms and Conditions of Sale .

🔹 Discretion & confidentiality

Are the packages discreet?
Yes. All our shipments are made in neutral packaging, without mentioning the contents.

Is my data protected?
Yes. Your personal data is processed in strict compliance with the GDPR.
For more information, please see our Privacy Policy .

🔹 Contact us

Any other questions?
Our team is available to assist you at the following address:
contact@ilaria-plaisir.com